Terms and Conditions

What Credit Cards do you accept?

We accept Visa, American Express, Master Card and Discover through paypal. You do not have to have a paypal account to checkout, you may checkout as a guest and use paypal as a guest.

Delivery

Purchased items will be shipped within 2 business days of the order.  Please allow 1-2 weeks for transit time.

Shipping Policy

Trang Bioffers low Flat Rate Priority mail or Overnight shipping via USPS in the continental U.S. Prices are:

  • $7 - Priority Mail (2-3 days)
  • $25 – Express Overnight
  • Free Shipping for orders of $125 or more to the continental US only. (Priority Mail)

If the item ordered is in stock it will ship within 2 business days. If shipment of your order is to be delayed we will contact you via email with an estimated delivery date.

International Shipping

Trang Bi offers Flat Rate International Shipping via USPS.

  • $20 – Priority Mail
  • $40 – Express Mail


Your order may be subject to duties or taxes, which are calculated when the merchandise reaches your country. You are responsible for paying all duties and taxes.

Should you place an international order and refuse delivery, you will be responsible for TrangBi’soriginal shipping costs, duties, taxes and/or customs charges incurred. You will also be responsible for the cost of returning the package to Trang Bi.

Return Policy

All sales are final. However, exchanges can be made for a different size or color. Exchanges can be made within 14 days of receipt for domestic and international orders. To exchange an item, securely pack and seal the merchandise and include your original receipt in the return package. Please specify on the receipt what you are exchanging the item for. Send merchandise using an insured service. Please email Michelle@Trangbi.com prior to shipping for return address.

 

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to Trang Bi LLC and governs data collection and usage. Trang Bi website is an ecommerce site. By using the Trang Bi website, you consent to the data practices described in this statement.

What information do we collect?

We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information via paypal. You may, however, visit our site anonymously.

Trang Bi is committed to protecting your privacy and security. We will never share or sell any personal information we receive.Trang Bi will ensure that any information we obtain and use will always be held, used and transferred in compliance with all applicable data protection rules.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Use of Cookies

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart.

Children Under Thirteen

Trang Bi does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Changes to this Statement

Trang Bi will occasionally update this Statement of Privacy to reflect company and customer feedback. Trang Bi encourages you to periodically review this Statement to be informed of how we are protecting your information.